Frequently asked questions

1 - What is CoinsChange?

CoinsChange is the digital currency platform that enables you to buy and sell and bitcoin through Bank Transfer.

2 - How can I Buy bitcoin using CoinsChange?

If you wish to buy Bitcoins (“CoinsChange Transaction”) through the CoinsChange Transactions Services, you will have to make an order on our website www.coinschange.co.uk. If you have a verified account, you will get an email from administrations with Payment instructions sent to your registered CoinsChange e-mail. We are accepting Bank Transfer at the moment.

3 - How can I Sell bitcoin using CoinsChange?

Through our Platform, you may sell Bitcoins to CoinsChange, subject to limits as set by CoinsChange. CoinsChange will then instruct its bank to initiate a credit to your Provided Bank Account, in an amount equal to: (a) the total number of Bitcoins you wish to sell multiplied by the Conversion Rate quoted on the CoinsChange Site at the time that you initiate the transaction, minus (b) any applicable fees.. The proceeds of any Bitcoins sale will be credited to your Bank account within few hours to one business days. CoinsChange does not guarantee the availability of its Transaction Service, and the act of purchasing Bitcoins from CoinsChange does not result in a guarantee that you may sell your Bitcoins to CoinsChange.

4- Why do I need an Account to use CoinsChange?

As a British corporation we are bound by statutory regulations. To comply with those regulations, we need to collect a minimum of information from our customers to make sure that everything is legitimate.

5 - Why do I need to verify my Account?

The Verification Level of your account determines how many Bitcoins you can buy/sell each day.

6 - What Data and Documents do you need for the Verification?

You can send passport or id documents to verify your CoinsChange account to begin any transaction.

7 - Can i buy or sell without Verification?

CoinsChange is the digital currency platform that enables you to buy and sell and bitcoin through Bank Transfer.

8 - What is a "Bitcoin" and what can you do with that?

Bitcoin is a form of digital currency, created and held electronically. No one controls it. Bitcoins aren’t printed, like dollars or euros – they’re produced by lots of people running computers all around the world, using software that solves mathematical problems. It’s the first example of a growing category of money known as cryptocurrency.

9 - I do not have a Bitcoin address yet. How can I get one?

You can bring a Bitcoin wallet in your everyday life with your mobile or you can have a wallet only for online payments on your computer. If you want to set up an external wallet then choosing your wallet can be done in a minute. Please check https://bitcoin.org/en/choose-your-wallet for the right wallet that suits your needs. Please make sure that you are familiar with the risks and how to handle your Bitcoins in a wallet properly. Therefore we recommend to study https://bitcoin.org/en/secure-your-wallet carefully.

10 - What Payment Methods do you guys offer?

We are currently accepting Bank Transfers.

11 - How long does it take until the Bitcoins show up in my address?

The duration from finishing your payment to receiving your Coins depends on the Bank transfer you have made. As a result your Coins will be in your wallet just a few seconds later. After you send out your Bank payment, it usually takes 1 hour to one business day to arrive in our bank account. With the arrival of your transaction, your Coins are send out to your wallet immediately. You can check the status of your order at any time in your account history.

12 - How do you guys determine the "Buy" and “Sell” price?

Our CoinsChange Bitcoin-baseprice consists of the market rate plus one percent %1 service fee.

13 - What information do you need from me, if I want to buy Bitcoins?

You need to make an account on CoinsChange with your name, address email and phone. Once you have created an account you can buy Bitcoins.

14 - What is a mining fee? Do I have to add it?

Any transaction inside the Bitcoin network is theoretically done on a voluntary basis. Nonetheless it is absolutely necessary to include a miner-fee to your transaction to us as this is the only way we can process your order in real time. Modern wallets calculate the miner-fee automatically and suggest them then.

Contact us:

If you have any question, please contact support@coinschange.co.uk