Terms and Conditions


CoinsChange LTD owns and operates coinschange.co.uk, a website where users can buy and sell Bitcoins. The following describes the terms on which CoinsChange offers you access to coinschange.co.uk, and any associated services (collectively “Platform”). If you do not accept and agree to the terms then you must not access or use our Platform or website.

Please be aware that this agreement (“Agreement”) contains ARBITRATION provisions that may affect your legal rights. Throughout this Agreement, the words “CoinsChange,” “us,” “we,” and “our,” refer to our company, CoinsChange and our Platform, as is appropriate in the context of the use of the words. You the party who is accepting this Agreement shall be referred to as “you,” “your,” or “user.”

By clicking “I Agree” or using any portion of the website or Platform, you agree to be bound by this Agreement and the Privacy Policy.

Description of Service

Thank you for visiting our Platform and choosing to use any of the Services offered via the CoinsChange Platform. CoinsChange offers the following services: CoinsChange Transaction Services and CoinsChange Account Services (collectively referred to as “CoinsChange Services”, each service is defined below). Except as otherwise stated all services found on the CoinsChange Platform are offered without warranty, “as-is,” and with “all faults.”


CoinsChange cannot and does not guarantee the value of Bitcoins. You acknowledge and agree that the value of Bitcoins is highly volatile and that buying, selling, and holding Bitcoins involves a high risk. The risk of loss in trading or holding Bitcoins can be substantial. You should therefore carefully consider whether trading or holding Bitcoins is suitable for you in light of your financial condition.

In considering whether to trade or hold Bitcoins, you should be aware that the price or value of Bitcoins can change rapidly, decrease, and potentially even fall to zero. If you are unable to bear the financial risk of loss please do not use or access our Platform. You agree that you are solely responsible for any digital asset transactions and the use of our Platform.

Registration and Eligibility

You must be eighteen (18) or over to create an account (“CoinsChange Account”) or use the Platform. In order in the Platform is invalid where prohibited. By using the Platform or registering for a CoinsChange Account, you represent and warrant that you have the right, authority and capacity to enter into an agreement on these terms and to abide by these terms. You also represent and warrant that your CoinsChange Account is personal to yourself.

You agree to maintain the confidentiality of your password, any Wallet Keys (defined herein), and are fully responsible for all liability and damages resulting from your failure to maintain that confidentiality and all activities that occur through the use of your password or Wallet Key. You are solely responsible for your CoinsChange Account, Wallet Key, and password and for any activities that occur under your CoinsChange Account. You agree to immediately notify us of any unauthorized use of your password, Wallet Key, or any other breach of security. You agree that CoinsChange cannot and will not be liable for any loss or damage arising from your failure to comply with this provision.

We have the right, in our sole discretion, to suspend or terminate your use of our Platform, your CoinsChange Account and refuse any and all current or future use of all or any portion of our Platform.

CoinsChange Conversion Rate

All services are subject to the CoinsChange conversion rate (“Conversion Rate”). Conversion Rate means the liquidity adjusted price of a given digital asset amount in terms of local currency as quoted on our Platform. The Conversion Rate may be stated as a "Buy Price," the price in terms of local currency at which you purchase Bitcoins from CoinsChange, or as a "Sell Price," the price in terms of local currency at which you sell Bitcoins to CoinsChange. For the purpose of any transaction which incorporates the Conversion Rate, you agree, as a condition of using any CoinsChange Services, to accept the Conversion Rate as the sole conversion metric. You agree that CoinsChange is solely responsible for setting and determining the Conversion Rate.

CoinsChange Transaction Services

CoinsChange does not act as an intermediary or marketplace between other buyers and sellers of Bitcoins. When buying or selling Bitcoins through the CoinsChange Transaction Service, you are buying from, or selling to, CoinsChange directly.

Bitcoins Buying Transactions

If you wish to purchase Bitcoins (“CoinsChange Transaction”) through the CoinsChange Transactions Services, you will have to make an order on our website www.coinschange.co.uk. If you have a verified account, you will get an email from administrations with Payment instructions sent to your registered CoinsChange e-mail. We are accepting Bank Transfer at the moment.

Bitcoins Selling Transactions

Through the Platform, you may sell Bitcoins to CoinsChange, subject to limits as set by CoinsChange. CoinsChange will then instruct its bank to initiate a credit to your Provided Bank Account, in an amount equal to: (a) the total number of Bitcoins you wish to sell multiplied by the Conversion Rate quoted on the CoinsChange Site at the time that you initiate the transaction, minus (b) any applicable fees. CoinsChange will then initiate a transfer of the appropriate amount of Bitcoins from your CoinsChange account to CoinsChange's own digital asset account, and the related proceeds of funds will thereafter be credited to your Bank Account. The proceeds of any Bitcoins sale will be credited to your Bank account within five business days. CoinsChange does not guarantee the availability of its Transaction Service, and the act of purchasing Bitcoins from CoinsChange does not result in a guarantee that you may sell your Bitcoins to CoinsChange.


For each CoinsChange Transaction you agree to pay any and all applicable fees related to the transaction including account hosting fees, exchange fees, service fees, conversion fees, or banking fees.


Users must have verified accounts if they wish to undertake CoinsChange Transactions. In order to have a verified account, a user must supply CoinsChange with requested identification documents as requested by CoinsChange.


Please be aware that you do not have a statutory right to withdraw from a transaction to buy or sell Bitcoins once you have instructed CoinsChange because the price of Bitcoins fluctuates in accordance with the financial market and is out of our control. You agree to deliver payment for any Bitcoins purchase made through the CoinsChange Transaction Service upon confirmation of an order, regardless of changes in the applicable Conversion Rate prior to completion of the purchase transaction.


It is your sole responsibility to determine whether, and to what extent, any taxes apply to any transactions associated with your receipt or transfer of Bitcoins, and/or to the Bitcoins Transactions you conduct through the CoinsChange Services, and to withhold, collect, report and remit the correct amounts of taxes to the appropriate tax authorities. Your transaction history is available through your CoinsChange Account.

Term and Termination

By clicking “I agree,” submitting any information to us or using the Platform, you agree to be bound by this Agreement. This Agreement shall remain in effect and continue until terminated in accordance with the provisions hereof.

CoinsChange may terminate this Agreement, suspend, disable, or delete your account (or any part thereof) if we reasonably suspect that you have violated the law, have violated this Agreement, or have taken any action that may harm the Platform or our company. In the event that a technical problem causes system outage or CoinsChange Account errors, CoinsChange may temporarily suspend access to any accounts until the problem is resolved.

Intellectual Property

The design of the Platform along with created any content, text, templates, scripts, graphics, interactive features and the trademarks, service marks and logos contained therein ("Marks"), are owned by or licensed to CoinsChange, subject to copyright and other intellectual property rights under US and foreign laws and international conventions. CoinsChange reserves all rights not expressly granted in and to the Platform. You agree to not engage in the use, copying, or distribution anything, including our Marks, contained within the Platform unless we have given express written permission.

Disclaimers and Limitation of Liability

To the fullest extent permitted by the applicable law, CoinsChange offers the websites and services as-is and makes no representations or warranties of any kind concerning the websites or services, express, implied, statutory or otherwise, including, without limitation, warranties of title, merchantability, fitness for a particular purpose, or non infringement. CoinsChange does not warrant that the functions or content contained on the website or services will be uninterrupted or error-free, that defects will be corrected, or that CoinsChange servers are free of viruses or other harmful components. CoinsChange does not warrant or make any representation regarding use or the result of use of the content in terms of accuracy, reliability, or otherwise.

Law and jurisdiction

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. We both agree to the exclusive jurisdiction of the courts of England and Wales.


You agree to indemnify and hold CoinsChange and its officers, directors, shareholders, agents, employees, consultants, affiliates, subsidiaries and third-party partners harmless from any claim or demand, including reasonable attorneys' fees, due to or arising out of (a) your use of the Platform, (b) a breach of any term of these Terms of Service or our Privacy Policy, (c) any assertion that content you submitted violates any law or infringes on any third party right including intellectual property or privacy right, (d) interaction among users of the Platform, or (e) any claims that your actions through or via the Platform caused harm to a third party.

Third Party Websites

The Platform may contain links to third party websites or content from third party websites that are not controlled under these Terms of Service. You acknowledge that CoinsChange is not liable or responsible for any third party websites or any third party content, information or products made available at third party websites. You acknowledge sole responsibility and assume all risk arising from your use of any such websites or resources. You should read the terms and conditions and privacy policies of third party web-sites that you visit.

Account Fraud Protection

We ask that you select a password which is not obvious to anyone trying to guess what your password is. We ask that you change the password frequently as a precaution. We also recommend that your password is different from the one you use to access your email or any other account as a safeguard against fraud.

You accept all responsibility for maintaining your account and password confidentiality. You are fully responsible for any and all activities which occur within your password and account. CoinsChange is not responsible for lost or stolen account data or any and all unauthorized usage. If you find that your account has been tampered with, you must notify CoinsChange immediately for any breach of security you are aware of.

Electronic Communications

The communications between you and CoinsChange use electronic means, whether you visit the Platform or send CoinsChange e-mails, or whether CoinsChange posts notices on the Platform or communications with you via e-mail. For contractual purposes, you (1) consent to receive communications from CoinsChange in an electronic form; (2) agree that all terms, conditions, agreements, notices, disclosures, and other communications that CoinsChange provides to you electronically satisfy any legal requirement that such communications would satisfy if it were to be in writing. The foregoing does not affect your statutory rights.

General Provisions

CoinsChange reserves the right to modify, amend or change the Terms of Service at any time (a “Change”). In certain circumstances, we may send an email to you notifying you of any Change. You should regularly check this page to take notice of any Changes. If you do not accept any Change to the Terms of Service, you should stop using the Platform immediately. Your continued use of the Platform following any Change constitutes your acceptance of the Change and you will be legally bound by the new updated Terms of Service.


Any dispute which arises from a purchase from our website or in relation to this agreement may be submitted for arbitration if it cannot be settled by both parties in a good faith agreement. Arbitration shall be subject to the local laws and jurisdiction. Attorney fees and reasonable expenses shall be granted in addition to any damages and relief to the prevailing party.

Refund Policy

CoinsChange is providing its Transactional services for personal use and not commercial use. The user in using this facility agrees to the following Terms.

1. The User is solely responsible for entering the correct information ( Bitcoin address, Bank account information, etc.)
2. CoinsChange is not responsible for faulty connection on the side of the user while using our website coinschange.co.uk In case the user has paid and not received the Bitcoin amount after given order processing time, the user will have to submit complete transaction details along with contact details to customer support at CoinsChange. The matter will be resolved after cross checking. This process may take 1-2 days or longer depending on the type of Transaction.
3. CoinsChange will not refund any money once Bitcoins has delivered to provided Bitcoin address. However, if we received Bitcoins back to our Bitcoin address due to network error, we will resend the full amount.

Maintenance & Upgrades

Our infrastructure and network may need to be taken offline from time to time for the purpose of maintenance or upgrades. This offline status may be scheduled or on an emergency level which would be performed immediately without notification. We will not be held responsible for the downtime of our website.

Contact us:

If you have any question, please contact support@coinschange.co.uk